A DIY store refused to take back a chain-saw unless the chain
lubrication reservoir (which must be filled before checking operability and
subsequent use) has first been emptied - for "elf and safety"
reasons. A supervisor subsequently told the enquirer that it is company policy
that liquid fuel added for operation must similarly be drained before exchange
or refund on any tool or equipment the store supply.
The HSE myth buster challenge panel considered that facts, and decided
as follows:
The retailer in question has a policy of not accepting the return of
equipment containing oil or fuel because they do not have facilities at their
stores to handle the storage and disposal of waste fuels and/or lubricants.
Rather than citing "health and safety" a proper and clear explanation
would have helped the customer to understand the reasons behind the company
policy. It would be even better if the returns policy for specialised equipment
could be explained to customers at the time of purchase.
No comments:
Post a Comment