Myths - Customers must take the box when buying shoes

When buying some shoes, a customer refused the shoe box offered by the assistant. Replying, the assistant told them that "their health and safety man says we have to make the customers have a box". The customer felt that the shoe shop probably want to get rid of their boxes to avoid excess waste.

Here at CRS, we agree with the findings of the HSE myth-buster challenge panel.  This is a clear case of the health and safety excuse being trotted out to cover up a desire to get customers to take the shoes in boxes to avoid the shop having to dispose of the boxes themselves. This is not a health and safety issue but poor communication and poor customer service.